To log into the system and work, JavaScript (JS) must be activated in your browser (e.g. Security settings in Internet Explorer (IE) maximum on medium protection) and cookies allowed be. Otherwise the login will fail.

Your registered email address is the one to which you receive messages from us.

To reset your password, click on the link "Forgot your password?". Enter your email address and login name that you use for your account or with which you are registered on the platform. You will receive a separate email with a link for this. Click on the link. You can reassign your password on the page called up.

If you have forgotten your login name, click on the "Forgot your login name?". Enter your e-mail address that you use for your account or with which you are registered on the platform. You will then receive an e-mail with your login name.

Then first look in the "Spam" folder (sometimes also called "Junk" folder) of your mailbox, whether the e-mail ended up there accidentally. Otherwise you can also check (or your ask your e-mail provider) if your inbox might be so full that no new messages can be received.

To register, simply use the outdated e-mail address as usual. As soon as you are logged in, you can update your e-mail address under "My data".

Please ensure that you are using a current version of your browser (e.g. Internet Explorer, Firefox, Safari or Chrome). You can also try whether the problem does not occur when you use a different browser.

If none of these options were helpful for you, please contact our ProMeta Support Team. Please describe your problem as precisely as possible. Thanks very much!